omegaRide ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the omegaRide App ("App") and related services. By using the App, you consent to the practices described in this Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, payment details, and identification documents (for Drivers).
- Location Data: Real-time GPS location to enable ride-hailing, delivery, and tracking services.
- Device Information: IP address, device type, operating system, and app usage statistics.
- Transaction Data: Ride history, delivery records, payment transactions, and receipts.
- Communications: Feedback, ratings, and customer support interactions.
2. How We Use Your Information
We use your information to:
- Provide and improve our ride-hailing and delivery services.
- Process payments and issue receipts.
- Enable real-time tracking and route optimization.
- Verify driver eligibility and compliance with regulations.
- Communicate with you about bookings, promotions, and updates.
- Ensure safety, security, and fraud prevention.
- Comply with legal obligations.
3. Sharing of Information
We may share your information with:
- Drivers and Riders: To complete ride or delivery requests.
- Service Providers: For payment processing, analytics, and technical support.
- Regulatory Authorities: When required by law or for safety investigations.
- Business Partners: With your consent, for promotions or joint services.
We do not sell your personal information to third parties.
4. Data Security
- We implement reasonable technical and organizational measures to protect your data.
- While we strive to safeguard your information, no system is completely secure. Users share data at their own risk.
5. Data Retention
- We retain personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
- Users may request deletion of their accounts and associated data, subject to legal and regulatory requirements.
6. Your Rights
Depending on applicable law, you may have the right to:
- Access, correct, or update your personal information.
- Request deletion of your data.
- Withdraw consent for certain processing activities.
- Lodge a complaint with a data protection authority.
7. Cookies and Tracking
- The App may use cookies or similar technologies to improve user experience and analyze usage.
- Users can manage cookie preferences through device settings.
8. Children's Privacy
- The App is not intended for children under 18.
- We do not knowingly collect personal data from minors.
9. International Data Transfers
- If your data is transferred outside Ghana, we ensure appropriate safeguards are in place to protect it.
10. Changes to this Policy
- We may update this Privacy Policy from time to time.
- Continued use of the App after updates constitutes acceptance of the revised Policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
omegaRide Support
Email: support@omegaride.com
Phone: +233242035731 / +233247191234